FAQs

Within Germany, shipping usually takes 1–3 business days. Within the EU approx. 3–7 business days. Except for T-shirts and hoodies, which have a delivery time of 3-4 weeks. Internationally, it can take longer depending on customs and local postal services.

Yes, that happens especially often during peak times like Black Week or right before Christmas. When a package is in transit between two logistics partners, tracking often pauses.

If your shipment shows no movement for an extended period, we can start a DHL investigation for you.

Some items (e.g., T‑shirts & hoodies) are made to order. Production usually takes 3-4 weeks; your package ships afterward.

Yes, that’s usually possible. Just message us right after placing your order. As long as your packages haven’t been packed or shipped yet, we can merge them to save shipping costs.

No—our Sk8erboy® socks are still produced in Europe in the same trusted quality.

Most standard items are restocked regularly. Some special editions, however, are limited and may not return.

For hygiene reasons, we only accept returns of underwear if it’s unworn, unwashed, and in its original packaging.

As a rule, the customer covers the return shipping costs. For defective items or wrong deliveries, we’ll of course cover the costs and send you a return label if needed.

Once your return has arrived and been checked, you’ll receive your credit/refund.

Our personalized items are only produced after you place an order. Production takes about 5–7 business days, plus shipping time. You can expect a delivery time of 3-4 weeks. During peak times like Christmas or Black Friday, delays may occur.

The crease line in the logo on our T‑shirts is caused by packaging and isn’t a quality defect. It can be removed easily after the first wash. In this video we show you step by step how it works.

For privacy reasons, we may only release order information to the original email address used to place the order. So please always contact us from the email address you used at checkout.

With international shipments, customs, local postal services, or strikes (e.g., Canada Post) can cause delays. If nothing happens for several days, we can start a DHL investigation / trace.

Please email us directly with a short description and photos. We’ll send you a replacement free of charge and, if needed, a return label for the defective item.

Sorry! Just drop us a quick message. We’ll send the missing items as soon as possible.

You can reach us by email or via our socials:

📩 mailto:support@sk8erboy.comsupport@sk8erboy.com
📸 Instagram: https://www.instagram.com/sk8erboy@sk8erboy